Nothing affects your right to reject faulty goods.
Please note certain items cannot be returned, unless it is our mistake. These are personalised or engraved items. and pierced jewellery, eg. Earrings if the packaging has been opened.
Cash refunds can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund, if they want to return the goods they will need to return the item to you so that you may redeem the cash on your card.
To cancel an order under the Regulations you must (notify us in writing by first-class post, fax or email, or telephone call) quoting your name, address and contact telephone number and any order number that you have been given.
Our Company details and address for postal notification of cancellation, any written complaints and for returning goods is:
Ernest G. Brooks Jewellery
Ltd
4 Cross Inn Building,
Wind Street,
Ammanford.
Carmarthenshire. SA18 3DL
Telephone:01269
591561 Fax:01269
597678
ernestgbrooks@btinternet.com
When ordering online with Ernest G. Brooks, you are entitled to a 14 day cooling off period when you can return your goods (In the condition that you received them) without any penalty, this includes any statutory cooling off period.
Personalised/engraved items or earrings if the packaging has been opened, are excluded from the cooling off period guarantee, unless they are faulty.
This conforms to distant selling regulations. The
Consumer Protection (Distance Selling) Regulations 2000
This returns policy does not affect your statutory rights
Further information can be found at www.consumerdirect.gov.uk