Refund Policy

Faulty Items
Nothing affects your right to reject faulty goods. If a product we have sent you is found to be faulty please let us know as soon as possible so that we can arrange replacement quickly.

Exclusions
Please note certain items cannot be returned, unless we have delivered an item to you which was not as ordered and is a mistake on our behalf (e.g you ordered a red item and we delivered a black item). Items that cannot be returned are personalised or engraved items. and pierced jewellery (eg. Earrings if the packaging has been opened).

Refunds
Refunds can only be made to the payment card used to purchase the goods online. No refunds will be made via a third party.

How to cancel
To cancel an order you must (notify us in writing by first-class post, fax, email, or telephone call) quoting your name, address and contact telephone number and any order number that you have been given so that better serve you the customer in the unlikely event of a cancelation.

To Return an Item
Our Company details and address for postal notification of cancellation, any written complaints and for returning goods is:

Ernest G. Brooks Jewellery Ltd
4 Cross Inn Building,
Wind Street,
Ammanford.
Carmarthenshire. SA18 3DL   
Telephone:01269 591561 Fax:01269 597678 email: egbrooks1269@btinternet.com
 

Cooling off period
When ordering online with Ernest G. Brooks, you are entitled to a 14 day cooling off period when you can return your goods (In the condition that you received them) without any penalty, this includes any statutory cooling off period.

Personalised/engraved items or earrings if the packaging has been opened, are excluded from the cooling off period guarantee, unless they are faulty.

This conforms to distant selling regulations. The Consumer Protection (Distance Selling) Regulations 2000
 

This returns policy does not affect your statutory rights

Further information can be found at www.consumerdirect.gov.uk